The Definitive Guide to Chatbots: These Bots Are Here to Serve
Over the past two years, chatbots -- or technology-fueled virtual assistants -- have taken the world by storm.
At first, chatbots were merely a computer-based service that could undertake various customer service tasks. And in that regard, they were a welcome leap forward.
But, in recent years, chatbots, or "bots" for short, have morphed into exceptionally intelligent computer programs able to assist companies with essential tasks ranging from marketing and human resources functions to sales efforts.
However, while these technology assistants have already made their mark in the business world, many people still don't fully understand their capabilities, limitations and many functionalities. That's the reason behind this basic guide: to highlight the different types of chatbots, how they work and how you can create your own artificial intelligence (AI)-powered virtual assistant. So, without further ado, let's learn about ... chatbots.
The basics
What are chatbots? Chatbots are computer programs capable of conducting conversations by text and auditory communication. Programs simulate how a human conversation would proceed. Chatbots can include text -- the response you received to your customer service inquiry -- as well as audio and video...
https://www.entrepreneur.com/article/306386
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by Idham Azhari
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