Why Chatbots are Good and No, They Won't Take Away Your Job

We all go online to find products and services, even outside of business hours and on public holidays, sometimes struggling to get the customer service we need.

"Your call is important to us! Current wait time is 20 minutes."

"You've called outside of our business hours! Our office hours are 9-5 Monday to Friday."

"Thanks for your email!  Someone from our team will respond within 5 business days."

We've all experienced the above at some point, possibly leading you to forget about making your purchase altogether.

You go through several hurdles before deciding to hand money over to a business, like navigating through a website to find the right information and having a conversation with customer service when needed...

https://www.entrepreneur.com/article/323320

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by Idham Azhari